Privacy Policy
"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”
SPEERS ROAD PHYSIOTHERAPY CLINIC may send SMS/text messages to users who voluntarily provide their phone number through website forms, appointment requests, intake forms, contact forms, or other communication channels on our website. Users opt in to receive SMS messages by: Submitting a website form containing a phone number field Checking the SMS consent checkbox before form submission Providing explicit consent to receive text communications SMS messages may include: Customer care messages Appointment reminders Scheduling confirmations and updates Healthcare notifications Conversational communications regarding patient support and services Message frequency may vary depending on the user's interaction with our office and ongoing care needs. Message and data rates may apply depending on the user's mobile carrier plan. Users may opt out at any time by replying STOP to any text message. For assistance, users may reply HELP or contact us through our website at www.speersroadphysiotherapy.com. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
This Privacy Policy describes the personal information that Speers Road Physiotherapy (hereinafter “Speers Road Physiotherapy”, “we”, “us”, or “our”) collects about you, how we use or disclose your information, your rights related to your personal information, and how we secure your information. This Privacy Policy applies to personal information collected, used, or shared by or on behalf of Speers Road Physiotherapy through our website at https://speersroadphysiotherapy.com/ (the “Site”), by email, by phone, or other offline methods (collectively, the “Services”).
If you are a patient, please also review our Clinical Privacy Statement/Notice of Privacy Practices, which sets out our practices in regard to Personal Health Information (PHI) under Ontario’s Personal Health Information Protection Act (PHIPA).
This Privacy Policy is supplemental to our Terms and Conditions. Do not use the Services if you do not agree with this Privacy Policy or the Terms and Conditions.
1. Information We Collect and How We Collect It
Personal information is any information about an identifiable individual. We collect information in the following ways:
Information You Provide
- Contact information such as your name, mobile number, email address, physical address, and any other information you provide via "Contact Us" forms or phone inquiries.
Payment Information
- We use third-party payment processors for credit/debit transactions. We do not retain personally identifiable financial information (like credit card numbers) on our servers; this data is provided directly to the processor.
Information Collected Automatically
- We use cookies, pixels, and analytics tools (like Google Analytics) to collect device types, browser types, IP addresses, and Site navigation patterns. You can adjust your browser settings to disable cookies, though some functionality may be limited.
2. How We Use Information
We use your personal information for business and commercial purposes, including to:
Provide physiotherapy services and customer support;
Manage and enhance the Site and Services;
Communicate with you regarding appointments or inquiries;
Prevent fraud and protect the security of our systems;
Comply with legal and regulatory obligations under Ontario and Canadian law.
3. Disclosure of Personal Information
We do not rent or sell your personal information. We may share information with:
Service Providers
- Third parties who perform services on our behalf (e.g., web hosting, marketing, and payment processing).
Successor Entities
- In the event of a merger, sale of assets, or corporate change.
Legal Requirements
- As necessary to comply with Ontario law, satisfy a governmental request, or protect the health and safety of our patients and employees.
4. Your Rights and Choices
Under Canadian privacy law (PIPEDA), you have specific rights regarding your data:
Right to Access
- You have the right to request access to the personal information we hold about you.
Right to Rectification
- You may request that we correct any inaccurate or incomplete personal information.
Communication Preferences
- You may opt out of marketing emails via the “unsubscribe” link or opt out of text messages by replying “STOP.”
5. How to Exercise Your Privacy Rights
To exercise your rights to access or correct your data, please contact our Privacy Officer:
- [email protected] (Subject: "Privacy Rights Request")
Address
- 1060 Speers Road, Unit 120, Oakville, ON L6L 2X4
- We will verify your identity before processing these requests to protect your security.
6. Protecting Your Information
We use physical, administrative, and technical safeguards (such as encryption and secure filing) designed to protect your personal information. While we strive to protect your data, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, tax, or clinical record-keeping requirements under Ontario’s health regulatory standards.
8. International Data Transfers
Speers Road Physiotherapy is located in Ontario, Canada. Some of our service providers (such as cloud storage or analytics) may process data in other jurisdictions, including the United States. In such cases, your information is subject to the laws of those jurisdictions, which may differ from Canadian laws.
9. Children’s Privacy
The Services are intended for individuals over the age of 16. If we learn we have inadvertently collected personal information from anyone under 16 without parental consent, we will delete it.
10. Updates to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on the Site with a revised "Last Updated" date. Your continued use of the Services signifies your acceptance of these changes.
11. Contact Us
If you have any questions or complaints about our privacy practices, please contact us:
Speers Road Physiotherapy
1060 Speers Road, Unit 120
Oakville, ON L6L 2X4
Email: [email protected]